Return Policy

At Valerra London, we do everything we can to keep our customers satisfied. However, there may be occasions when you wish to return a product. In this document, we clearly explain our return policy.

Return Conditions

• You may only register a return after physically receiving the item.
• Return shipping costs are entirely the responsibility of the customer, including international shipping costs.
• Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
• Trying on items is allowed, but wearing them is not permitted.
• Returning products that were intentionally ordered in multiple sizes with the intention of partially returning them is not allowed.

Return Process

• Register your return via info@valerralondon.com within 30 days of receiving the item.
• You will receive the return address of our supplier (located in China).
• You must return the item at your own expense, including any customs duties or shipping costs.
• We always recommend using a shipping method with tracking information.

Return Address

Recipient: Liu Changxing
Address: No.2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi, Yiwu Town
Zip Code: 310000
Province: Zhejiang
State: Zhejiang
Country: China

Refunds

Once the returned item has been received at the return address and the condition of the product has been approved, the purchase amount will be refunded within 14 days via the original payment method.

Liability

• We are not responsible for lost packages if the tracking information shows that the item was delivered to the address provided by the customer.
• If an incorrect address has been provided, this is the responsibility of the customer.
• Address errors must be reported within 24 hours after placing the order.

Contact

If you have any questions regarding returns, you can contact us via info@valerralondon.com.